Privacy Policy for Climate Co
Effective Date: 14 November 2024
At Climate Co (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.
1. Information We Collect
We may collect and process the following types of personal information:
1.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Postal address (including PO Box 2021, Ocean Grove VIC 3226, Australia)
- Payment details (if applicable for services rendered)
- Any other information you voluntarily provide via forms, emails, or phone communications.
1.2 Information Collected Automatically
When you visit our website (theclimateco.com.au), we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and the time spent on each page
- Referring website or source
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, maintain, and improve our heating and cooling services, maintenance, and installations
- To respond to your inquiries and provide customer support
- To process payments and manage bookings
- To send administrative communications, such as appointment confirmations or updates
- To send promotional offers or newsletters (only with your explicit consent)
- To comply with legal obligations
3. Legal Basis for Processing Personal Data
Under GDPR, we rely on the following legal bases to process your personal data:
- Contractual necessity: To provide the services you request.
- Consent: For marketing communications, which you can opt out of at any time.
- Legitimate interests: For website analytics and improving our services.
- Legal compliance: To meet regulatory and legal obligations.
4. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processors, email platforms).
- Legal Obligations: If required by law, regulation, or court order.
- Business Transactions: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.
6. Your Rights
Under GDPR and Australian privacy laws, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your data, subject to legal requirements.
- Objection: Object to the processing of your data for specific purposes.
- Data Portability: Request a copy of your data in a portable format.
- Withdraw Consent: Withdraw your consent for marketing communications at any time.
To exercise your rights, please contact us at daniel@theclimateco.com.au.
7. Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted communication channels (e.g., HTTPS)
- Secure data storage systems
- Regular security audits and updates
8. International Data Transfers
If we transfer your personal information outside Australia, we will ensure that adequate safeguards are in place to protect your data in accordance with GDPR and Australian privacy laws.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly indicated.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us:
Climate Co
Email: daniel@theclimateco.com.au
Address: PO Box 2021, Ocean Grove VIC 3226, Australia